I've called Thelen's several times over the past few years, and have been consistently pleased with their service. They are prompt, curteous, and professional. They've usually had the repair part with them-- I can't recall a time when I've paid them travel time back to the shop for a part (one of my pet peeves for a service call!). Wether it's been John (the owner I believe), another serviceman, or the office staff, I've been impressed with the level of customer service and knowledgeable and timely repair of my furnace or A/C. I find their rates to be on-par with other locally owned heating, plumbing, HVAC contractors.
They did take care of the issue, but charged an hour of drive time to make a 15 minute drive. Final bill was about $200 over their estimate. Looking for another company in town. Do not recommend.
Thelen Heating Roofing Inc is a US Roofing Contractor based in Brainerd, Minnesota. Thelen Heating Roofing Inc is located at 1717 SE 13th St, Brainerd, MN 56401, USA.
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